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Logging-In
Newsletter and Winning Email Confirmation
Registration
General
Get Points
Logging-In
I am having trouble logging into my account. What do I do? There are a few different solutions to your log-in problems:
Check to make sure you're using the correct username and password. Click the "Forgot Password" link. Fill in your username and we'll send your password to the email address on file.
Try logging-in after clicking http://wwho.viewernetwork.net
You may need to add us to your trusted sites. Click here
You may have a blocked cookie. Click here
Your security setting may be set too high. Click here
Newsletter and Winning Email Confirmation
I did not receive my newsletter
or winning email confirmation.
How can I receive these?
Click here for Friends List & Spam Filter Help
Registration Do I need to purchase anything to become a member? No, there is no cost to register in the the program
Can I participate in
the program with my Mac? Yes, if you are a Macintosh user, we welcome you to join the program.
If I share my computer with someone else, can we both participate in
the program ? Yes, but each individual will have to register separately. If you share a computer, make sure you are logged in to the right account each before earning Points
I signed up twice by accident. Can you combine my accounts? We're sorry, we cannot combine accounts at this point of time.
Why am I seeing the message "Limit 1 Account per Person / 2 Accounts per
Household" on the registration page when I haven’t even signed up yet? When
you first go to the registration page the disclaimer at the top reads "Limit 1
Account per Person / 2 Accounts per Household." You will see this even though
there is no error with your registration. Fill out the registration form
completely, and click the "Register Now" button. If there is a problem with the
registration a *NEW* error message will appear in red at the top of the page.
It will alert you to what to be corrected within your registration form.
General
I forgot my password. How do I get it? Click the "Forgot Password" link. Fill in your username and we'll send your password to your parent’s email address on file. Or provide your parent’s Email Address used during registration and we'll reply with your Username & Password.
How do I access and make changes to my personal profile? You may access your "Edit Profile" from the "My Account" page located on the top menu bar. On the "Edit Profile" page you may change/update password, your parent's email, birth date, gender, and zip I received my prize but it was broken or defective. What do I do? If your prize is defective, please contact the manufacturer directly.
I have a question about
the program...
who do I ask? Just submit your question to Member Support.
What are System Notifications? These are notification emails that are generated and sent by the system automatically. (Such as:
Winner Notifications and Prize Cancellations) For this reason, every member must provide a valid email address for their parent as a condition of membership. System notifications can not be opted-out from.
Get Points
What are Points?
Points are your ticket to prizes! We’ll award you Points for
the things you do on the site. Once you collect enough Points, you may use
them for prize opportunities under the
"Use Points" Menu. How do I earn Points? To see all Points earning opportunities check out the "Get Points" area.
Can a friend and I pool our Points together? No, we do not allow for the pooling of Points into one account.
Use Points
How do I use my Points? To use your Points, please visit
"Use Points" . Explanations of particular opportunities may be found on the item
description page for any given prize.
How do I know if I won
a Sweepstake/Trade-In? the winner of any contest is always notified
with a winning confirmation e-mail. Another way to check to see if you won is
to log on and click on "My Account" and then "Where's My Stuff."
I just won
a Sweepstake/Trade-In
...how do I get my prize?
You pick up
You will also receive a winner notification email with the pick-up details.
What is the limit on the number of prizes I may win? Upon receiving a prize, a member account will be prohibited from winning prizes or attempting to win prizes for a consecutive [30] day period.
More Problems
I still have questions. Who do I ask? Just submit your question to Member Support.
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